CIT

Version 90 (Fireball, 10/06/2011 05:52)

1 22 alef
 
2 22 alef
3 21 alef
{{>toc}}
4 21 alef
5 72 kju
!CIT_Banner.png!
6 2 alef
7 41 kju
h1. Welcome to the Community Issue Tracker!
8 1 alef
9 38 kju
* This is a _free service_ - *please use it in respect to other volunteers free time work*.
10 82 alef
* Discuss about CIT on Bohemia Interactive Forums dedicated "thread":http://forums.bistudio.com/showthread.php?t=102991.
11 31 alef
* [[Versions]] older than the latest patch will be [[Workflow#Diagram|rejected]].
12 1 alef
13 86 alef
Since March 31th 2011, version *[[1_59|1.59]]* for *Operation Arrowhead*.
14 85 alef
Since June 23th 2011, version *[[1_10|1.10]]* for *ArmA2*.
15 1 alef
Since November 30th 2010, version *[[1_02_BAF|1.02]]* for *BAF DLC*.
16 70 kju
Since December 22th 2010, version *[[1_01_PMC|1.01]]* for *PMC DLC*.
17 40 kju
18 1 alef
h2. Why participate?
19 1 alef
20 40 kju
This is what *Bohemia Interactive* has to say:
21 35 kju
22 59 alef
> *Question*:
23 59 alef
> Have you compiled a list of fixed issues or implemented feature requests that have occurred since the community created CIT came into use?
24 59 alef
> This data would be useful to show new community members how well the CIT works or how receptive, as a studio, are to your community of users. 
25 59 alef
>
26 59 alef
> *Answer*:
27 59 alef
> We have not. However, it is fairly easy for anyone to filter issue in CIT and see how much has been addressed.
28 59 alef
> +CIT has become very important resource for us to gather feedback from our community.+
29 35 kju
30 35 kju
31 59 alef
> *Question*:
32 59 alef
> How does BIS prioritize bugfixes/features? (What are the design procedures for picking what to fix or what to include) 
33 35 kju
34 59 alef
> *Answer*:
35 59 alef
> Internally, we usually have a lot of obvious or critical issues to fix or implement.
36 59 alef
> Between those, selecting order or priorities mostly depends on available resources and also individual preference or interest.
37 59 alef
> +The CIT is often looked at, and we use Votes as good indication of how important a particular fix is for our users.+
38 35 kju
39 35 kju
40 35 kju
Reference: "Ask Bohemia about A2OA":http://community.bistudio.com/wiki/Ask_Bohemia_about_A2OA_-_Answers interview.
41 35 kju
42 35 kju
h2. How to report a crash?
43 1 alef
44 1 alef
> !WER-100.png!
45 1 alef
_a message that the game has crashed (WER)_
46 42 kju
47 42 kju
Send crash error information to BI through Microsoft with "WER":http://www.microsoft.com/whdc/winlogo/maintain/StartWER.mspx. Or follow [[WER|these instructions]].
48 43 kju
49 1 alef
* WER does *not* work with *betas patches*. For these attach the [[attachments|.mdmp and .bidmp]] files zipped to your ticket.
50 87 Fireball
* Set the *Category* field to _Game Crash_ and fill the fields:
51 40 kju
** *Maxmem parameter* (if used)
52 40 kju
** *Operating system*
53 40 kju
** *Graphics card*
54 40 kju
** *Graphics card driver version*
55 40 kju
** *CPU*
56 40 kju
** *Mainboard chipset*
57 40 kju
** *System RAM size*
58 40 kju
** *GPU VRAM size*
59 40 kju
** *Audio card*
60 40 kju
** *Size of OS swap file*
61 1 alef
* Upload as much as files described in [[attachments]].
62 1 alef
63 88 Sickboy
h3. Full Memory Dump
64 88 Sickboy
65 88 Sickboy
Sometimes it can be useful to include a full memory dump, info: http://technet.microsoft.com/en-us/sysinternals/dd996900.aspx
66 88 Sickboy
You should attach the utility to the game before the game crashes using a command line like: @procdump -e -ma arma2oa.exe crash.dmp@
67 90 Fireball
68 90 Fireball
After it crashed you can upload the crash.dmp to a free uploader service like "Multiupload":http://www.multiupload.com, preferably packed in a zip/rar/"7zip":http://www.7-zip.org.
69 88 Sickboy
70 88 Sickboy
71 1 alef
h2. How to vote an issue or feature?
72 40 kju
73 40 kju
* "Browse":/projects/cis/issues the issues, pick one and click !http://dev-heaven.net/plugin_assets/redmine_vote/images/arrow_090.png! if you agree with it, !http://dev-heaven.net/plugin_assets/redmine_vote/images/arrow_270.png! if you disagree.
74 1 alef
* Have a look at the "Most Community Wanted":/projects/cis/issues?query_id=30 issues.
75 1 alef
76 1 alef
h2. How to report a bug?
77 44 kju
78 44 kju
<pre>
79 44 kju
First please use the search feature in the top right to see if you issue or suggestion was already posted.
80 40 kju
</pre>
81 40 kju
82 49 kju
* Think of a *clear* and *descriptive* ticket name first.
83 40 kju
* Be *short* and *descriptive*, use a !/images/jstoolbar/bt_ol.png! bullet point step-by-step reproducibility report in this way (use the [[Ticket_template|template]]):
84 75 kju
# *Repro*_dction steps_
85 76 kju
** Bullet point/numbered list of what one has to do to let it happen
86 75 kju
# *Obs*_erved_
87 60 alef
** Describe briefly the behavior you see
88 60 alef
# *Exp*_ected result/behavior_
89 60 alef
** Describe briefly the behavior you expect to see instead
90 60 alef
91 42 kju
* Providing a *simple demo mission* (explained by the repro steps) *improves your chances considerably* to have the issue looked at.
92 40 kju
* *For stability or performance issues* upload as much as files described in [[attachments]] and fill out all the hardware and settings fields.
93 61 alef
* New tickets: as you press "Preview", the upload files list is emptied. Please check before submitting.
94 2 alef
* Express opinions or do discussions at the "forums (BIF)":http://forums.bistudio.com and link them in the ticket.
95 45 kju
96 81 alef
*Good examples of reported issues*: #3080 #8212 #5353 #5301 #6426 #13620 #20164.
97 61 alef
98 61 alef
99 50 alef
100 40 kju
Why this format? Read some explanations from BI: "1":/issues/1745#note-45, "2":/issues/6471#note-5, "3":/issues/2551#note-21, "4":/issues/1753#note-9, "5":/issues/2755#note-9, "6":/issues/3399#note-18, "7":/issues/1704#note-10, "8":/issues/1704#change-9386, "9":/issues/1701#note-14.
101 32 kju
102 40 kju
*IMPORTANT*:
103 2 alef
* *Priority* is set +only+ by BI (if at all). It has little meaning in general.
104 30 alef
105 1 alef
h2. Details
106 30 alef
107 2 alef
h3. Beta users
108 56 kju
109 78 kju
*Latest beta patch*: OA *[[1_60_BETA|1.60 BETA]]*.
110 52 alef
111 18 alef
* Instructions on how to install can be found [[Beta|here]]
112 51 alef
* Betas for ArmA2 have been "discontinued (by Suma)":http://forums.bistudio.com/showpost.php?p=1667411&postcount=41
113 84 alef
* Please read the "BI article ("The complexity of Arma 2 has reached a nearly critical level, especially with all of the user addons and modifications, that testing of the game also requires a more agile approach and this is our attempt to address it." - Marek Spanel, 19 August 2009)":http://www.bistudio.com/index.php/english/company/developers-blog/139-arma-ii-beta-builds-released. Downloads and changelog "here":http://www.arma2.com/beta-patch.php
114 78 kju
* Specify the exact build number in the title [79600] or somewhere in the report, and use _version BETA_ as _Affected ArmA II version_.
115 78 kju
** Beta version are one number ahead: if you read 1.59.79600 in-game, that means *1.60 BETA*
116 1 alef
> !version-150.png! 
117 1 alef
_the version displays in the main screen, lower right_
118 42 kju
119 1 alef
h3. DOs and Don't DOs
120 42 kju
121 42 kju
 !/images/true.png! Do set _Due Date_ three months later when you open an ticket please.
122 42 kju
!/images/true.png! Do use the [[ticket_template|template]] of *Header*, *Observed*, *Expected* and "*Repro*":http://dev-heaven.net/wiki/cis/What_does_it_mean key points in your new tickets
123 42 kju
!/images/false.png! Do NOT assign issues to any person. This is a moderator job.
124 42 kju
!/images/false.png! Do NOT set priority. Priority has meaning only at BI side.
125 42 kju
!/images/false.png! Do NOT set the target version. Use the _Affected ArmA II Version_ only.
126 79 Fireball
!/themes/dh_squish/images/fugue/document_text_image.png! Read the *"workflow":http://dev-heaven.net/projects/cis/wiki/workflow*, if you want to understand the process.
127 26 alef
128 1 alef
h3. Links & Acronyms
129 6 alef
130 6 alef
* [[Versions]] and changelogs, "ArmA II Object class library":http://forums.bistudio.com/showthread.php?t=75455, "Unlock armory items":http://community.bistudio.com/wiki/ArmA:_Cheats
131 83 alef
* "Killing Bugs - Bohemia Interactive":http://www.bistudio.com/index.php/english/company/developers-blog/81-killing-bugs, "How to Report Bugs Effectively":http://www.chiark.greenend.org.uk/~sgtatham/bugs.html, "Old instructions for the A1 BTS":http://community.bistudio.com/wiki/BTS_Instructions
132 20 alef
* *BI* "Bohemia Interactive":http://www.bistudio.com , *BIF* "Bohemia Interactive Forums":http://forums.bistudio.com "Beta patch testing":http://forums.bistudio.com/forumdisplay.php?f=82, *BIKI* "Bohemia Interactive Community Wiki":http://community.bistudio.com/wiki/Main_Page
133 6 alef
* *CTD* "Crash To Desktop":http://en.wikipedia.org/wiki/Crash_to_desktop, *WER* "Windows Error Reporting":http://msdn.microsoft.com/en-us/isv/bb190483.aspx, ArmAII: *OA* "Operation Arrowhead":http://www.arma2.com/arrowhead/arrowhead.html
134 8 alef
135 1 alef
h2. Sample
136 1 alef
137 1 alef
A crash in beta (click to zoom)
138 1 alef
139 1 alef
!sample_new_CTD_issue_400.png!:/attachments/4680/sample_new_CTD_issue_800.png